Refund policy

Return & Refund Policy

Effective Date:  July 2, 2026

At findora , customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read this Return & Refund Policy carefully to understand our return, exchange, and refund process.

By placing an order with findora, you agree to the terms of this policy.

1. Return Eligibility

You may request a return if the following conditions are met:

  • The return request is made within 30 days of receiving your order.

  • The item is unused, unworn, unwashed, and in its original condition.

  • The product is returned with its original packaging, tags, manuals, accessories, and invoice (if applicable).

  • The item has not been damaged due to misuse, improper handling, or normal wear and tear.

  • The product is eligible for return under this policy.

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

To initiate a return, please contact us within 5 to 7 days  from the date your order is delivered.

Requests received after this period may not be eligible for return or refund.

3. How to Initiate a Return

To request a return:

  1. Email us at yughpatel26@gmail.com with your order number and the reason for the return.

  2. Include photographs if the item is damaged, defective, incorrect, or incomplete.

  3. Our support team will review your request and provide return instructions.

  4. Once approved, return the item using the instructions provided.

Please do not return products without prior authorization, as they may not be accepted.

4. Refund Process

After we receive your returned product:

  • We will inspect the item to verify its condition.

  • You will be notified of the approval or rejection of your refund request.

  • If approved, your refund will be initiated to the original payment method used for the purchase.

Refunds will only be processed after the returned product has successfully passed our inspection.

5. Refund Timing

Approved refunds are typically processed within 10 days.

Depending on your bank, payment provider, or card issuer, it may take additional time for the refunded amount to appear in your account.

6. Exchanges

If you received:

  • A damaged product

  • A defective product

  • An incorrect item

  • An item with missing parts or accessories

you may request an exchange instead of a refund, subject to product availability.

If the requested replacement is unavailable, we may offer a refund or store credit at our discretion.

7. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect:

  • Contact us within 3 days  of delivery.

  • Email yughpatel26@gmail.com with:

    • Your order number

    • A description of the issue

    • Clear photographs or videos showing the problem

After verification, we will arrange an appropriate resolution, which may include:

  • A replacement product

  • A refund

  • Store credit, where applicable

8. Non-Returnable Items

For hygiene, safety, legal, or operational reasons, the following items are generally not eligible for return unless they are damaged, defective, or incorrect upon delivery:

  • Personal care products

  • Baby care products that have been opened or used

  • Customized or personalized items

  • Gift cards

  • Digital products or downloadable content

  • Products marked as "Final Sale" or "Non-Returnable"

  • Items returned without original packaging or proof of purchase

  • Products showing signs of use, damage, or alteration after delivery

9. Return Shipping Costs

If the return is due to:

  • A defective product

  • A damaged product

  • An incorrect item shipped by us

Findora will bear the return shipping costs.

If the return is due to:

  • Change of mind

  • Incorrect item ordered by the customer

  • No longer wanting the product

the customer will be responsible for the return shipping charges unless otherwise stated.

Original shipping charges, if any, are generally non-refundable unless the return is due to our error.

10. Order Cancellation

Orders may be cancelled before they are shipped.

If your order has already been dispatched, it cannot be cancelled and must instead follow the return process described in this policy.

11. Refund Exceptions

Refunds may be refused if:

  • The returned item does not meet our eligibility criteria.

  • The product is missing accessories, packaging, or components.

  • The product has been used, damaged, or altered after delivery.

  • The return request is made after the applicable return period.

12. Changes to This Policy

We reserve the right to modify or update this Return & Refund Policy at any time.

Any changes will become effective immediately upon publication on this page. Continued use of our website after updates constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Findora

Email: yughpatel26@gmail.com

Business Address: Nava bazar , Karjan , Vaddodara - 391240

Phone (Optional): 9727664950 

Thank you for shopping with findora . We appreciate your trust and are committed to providing a fair, transparent, and hassle-free shopping experience.